Dear Sir,I had been dealing with one of your staff recently by the name of Laura (if I’m not wrong she’s from the reservation dept)

During the times when I requested for her assistance to do some room reservations in KL. and knowing the peak period and last minute request, she tirelessly tired her best to secure our request at such a short notice. Through our conversations with her, my missus and I can’t say how much we appreciate her tireless effort and her sincerity in assisting us in this matter.