Dear Sir,I had been dealing with one of your staff recently by the name of Laura (if I’m not wrong she’s from the reservation dept)

During the times when I requested for her assistance to do some room reservations in KL. and knowing the peak period and last minute request, she tirelessly tired her best to secure our request at such a short notice. Through our conversations with her, my missus and I can’t say how much we appreciate her tireless effort and her sincerity in assisting us in this matter.

From: Abdul Kahar bin Abdul Hamid Latifah bte Abu Samah
To: CS Manager
Subject: Excellent services by Ms Laura
Sent: December 21st, 2006

Dear Sir,I had been dealing with one of your staff recently by the name of Laura (if I’m not wrong she’s from the reservation dept)

During the times when I requested for her assistance to do some room reservations in KL. and knowing the peak period and last minute request, she tirelessly tired her best to secure our request at such a short notice. Through our conversations with her, my missus and I can’t say how much we appreciate her tireless effort and her sincerity in assisting us in this matter. Her h helpfulness, thoughtfulness in updating us the status of our request shows how dedicated she is and should not go unnoticed by the management. It is truly fortunate that your dept has such a dedicated worker and here, by writing in, I hope that she deserve some praise in bringing up the good name of the company.

Thank you

Abdul Kahar bin Abdul Hamid Latifah bte Abu Samah